Privacy Policy

Welcome to Stellare. This Privacy Policy outlines how Stellare, operated by [Your Company Name], collects, uses, processes, and protects your personal information when you use our online casino services. We are committed to safeguarding your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By accessing or using Stellare, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms outlined herein, please do not use our services. We encourage you to review this policy periodically as it may be updated from time to time.

We collect various types of information to provide and improve our services, manage your account, and meet our legal and regulatory obligations. This information can be broadly categorised as follows:

• Personal Identifiable Information (PII): This includes data that can directly identify you, such as your full name, date of birth, gender, email address, postal address, telephone number, and national identification numbers (where required for verification).
• Account Information: Your username, password (encrypted), security questions and answers, and preferences.
• Financial Information: Payment method details (e.g., credit/debit card numbers, bank account details), transaction history, deposit and withdrawal records. We do not store full credit card numbers on our servers.
• Verification Documents: Copies of identification documents (e.g., passport, driving licence, utility bills) provided for Know Your Customer (KYC) and Anti-Money Laundering (AML) purposes.
• Communication Data: Records of your interactions with our customer support, including emails, chat logs, and telephone calls.
• Technical Data: Your IP address, browser type and version, operating system, device type, time zone setting, browser plug-in types and versions, and other technical identifiers from the devices you use to access Stellare.
• Usage Data: Information about how you use our website and services, including pages viewed, games played, time spent on pages, and navigation paths.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

The information we collect is used for various purposes essential to the operation of Stellare and to enhance your experience:

• To Provide and Maintain Our Services: This includes managing your account, processing your bets and transactions, and enabling you to participate in games.
• For Security and Verification: To verify your identity, prevent fraud, money laundering, and other illegal activities, and to support responsible gambling practices.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Personalisation: To tailor our services, content, and offers to your preferences and interests.
• Marketing and Promotions: To send you promotional materials, special offers, and updates about Stellare, where you have consented to receive such communications. You can opt out at any time.
• Analytics and Improvement: To analyse user behaviour, monitor the effectiveness of our marketing campaigns, and improve our website, games, and services.
• Legal and Regulatory Compliance: To comply with our legal obligations, including reporting to regulatory bodies and law enforcement agencies.

We process your personal data based on one or more of the following legal grounds, as required by GDPR:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party (e.g., our Terms and Conditions).
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Stellare is subject (e.g., AML, KYC, age verification).
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. This includes fraud prevention, network and information security, and direct marketing.
• Consent: Where you have given explicit consent for us to process your personal data for one or more specific purposes (e.g., for marketing communications). You have the right to withdraw your consent at any time.

We do not sell your personal data. We may share your information with third parties only in limited circumstances and always with appropriate safeguards:

• Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, and customer support platforms. These providers are contractually bound to protect your data and only use it for the purposes specified by Stellare.
• Regulatory and Legal Authorities: We may disclose your information to our licensing authority, law enforcement agencies, courts, or other governmental bodies if required by law, regulation, or a valid legal request.
• Fraud Prevention and Responsible Gambling Organisations: To prevent fraud, money laundering, and to promote responsible gambling, we may share information with relevant organisations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
• Affiliates: We may share data with our affiliated companies for internal administrative purposes, including providing and improving our services.

Stellare is committed to protecting your personal information. We implement robust technical and organisational security measures to prevent unauthorised access, disclosure, alteration, or destruction of your data. These measures include:

• Encryption of data in transit and at rest.
• Firewalls and intrusion detection systems.
• Regular security audits and vulnerability assessments.
• Access controls and strict internal policies for handling personal data.
• Employee training on data protection and privacy.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.

Under GDPR, you have several rights regarding your personal data. Stellare respects these rights and provides mechanisms for you to exercise them:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to Be Forgotten): You have the right to request the deletion of your personal data, under certain conditions.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, under certain conditions.
• Right to Object: You have the right to object to our processing of your personal data, under certain conditions, particularly where we process it based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within the legally required timeframe.

Stellare uses cookies and similar tracking technologies to enhance your browsing experience, analyse site usage, and support our marketing efforts. Cookies are small text files stored on your device that help us remember your preferences, understand how you interact with our site, and deliver personalised content.

We use different types of cookies:

• Strictly Necessary Cookies: Essential for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Performance Cookies: Collect information about how you use our website, such as which pages you visit most often, to improve website performance.
• Functional Cookies: Allow the website to remember choices you make (like your username, language, or region) and provide enhanced, more personal features.
• Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality and your experience on Stellare.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means we will retain your data for the duration of your active account with Stellare and for a further period as mandated by our legal and regulatory obligations, which can be up to five years after account closure or longer if required by specific regulations.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your personal data may be transferred to, and stored at, a destination outside of the European Economic Area (EEA). This may occur if our service providers or their servers are located in such countries. When we transfer your data outside the EEA, we implement appropriate safeguards, such as using standard contractual clauses approved by the European Commission, or verifying the recipient country has been deemed to provide an adequate level of protection by the European Commission.

Stellare is strictly for individuals aged 18 years or older, or the legal age for gambling in their jurisdiction, whichever is higher. We do not knowingly collect personal data from individuals under this age. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices at Stellare, please contact our Data Protection Officer:

• By Email: [email protected]
• By Post: [Our Registered Office Address]

You also have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not handled your data appropriately.