Get in Touch
Thank you for visiting Stellare, your independent guide to online gambling brands. We appreciate your interest in our content and welcome your feedback. Whether you have a question about one of our reviews, a suggestion for a new brand to cover, or a business inquiry, we're here to listen. Please review the sections below so your query reaches the right team and we can assist you efficiently.
We strive to provide accurate, unbiased, and helpful information to our readers. Your input helps us maintain the high quality and relevance of our content at Stellare.
Who We Are (Independent Review Site)
Stellare is an independent affiliate and review website. We are NOT an online casino, sportsbook, or gambling operator. We do not host any gambling games, process transactions, or hold player accounts or funds. Our role is to research, review, and provide information about various online gambling brands to help you make informed decisions. We earn revenue through affiliate partnerships, which means we may receive a commission if you sign up or play at a casino through our links, at no extra cost to you. This relationship does not influence the objectivity or integrity of our reviews.
Our mission at Stellare is to offer transparent and honest evaluations of online gambling platforms, covering aspects such as game selection, bonuses, payment methods, customer support, and user experience. We are committed to responsible gambling advocacy and providing valuable insights to our community.
What We Can Help With
As an independent review site, Stellare can assist you with a specific range of inquiries. Please feel free to contact us regarding:
- Feedback on our reviews or content: If you believe a review is inaccurate, outdated, or if you have suggestions for improvement, we want to hear from you.
- Suggestions for new brands to review: Is there an online casino or sportsbook you'd like us to evaluate? Let us know!
- Partnership and advertising inquiries: For potential collaborations, advertising opportunities, or business proposals with Stellare.
- General questions about online gambling trends or industry insights: While we cannot offer personal gambling advice, we can discuss industry-wide topics.
- Reporting technical issues with our website: If you encounter broken links, display problems, or other technical glitches on Stellare.
Your engagement helps us refine our offerings and keeps Stellare a valuable resource for online gambling enthusiasts.
What We Cannot Help With
Stellare is not an online gambling operator. There are many areas where we cannot provide direct assistance. Please understand that we cannot:
- Access your player account at any online casino or sportsbook.
- Process deposits, withdrawals, or manage any financial transactions related to your gambling activities.
- Resolve disputes you may have with an online casino or sportsbook regarding gameplay, bonuses, or account issues.
- Provide customer support for any specific gambling platform, including live chat or direct communication with their support teams.
- Offer personal gambling advice or predictions.
- Verify your identity (KYC) for any gambling operator.
For any of the above issues, you must contact the customer support team of the specific online casino or sportsbook directly. They are the only entity that can access your account details and resolve operator-specific concerns. Stellare does not have this capability.
Account, Deposit and Withdrawal Issues
If you are experiencing problems with your player account, struggling with deposits or withdrawals, or have questions about bonuses, verification (KYC), or any other aspect of your interaction with an online casino or sportsbook, you must contact that operator's customer support directly. Stellare does not have access to player accounts, financial systems, or internal operations of any gambling brand we review.
Every reputable online casino and sportsbook provides dedicated customer support channels, typically including live chat, email, and sometimes telephone support. These are the appropriate avenues for resolving account-specific issues. We strongly recommend checking the "Contact Us" or "Help" section on the operator's website for their specific support details. Stellare cannot intervene or act on your behalf in these matters.
Legal Inquiries
For all legal inquiries pertaining to Stellare, including contractual matters, regulatory compliance, or any other legal concerns related to our operations as an independent review website, please direct your correspondence to our legal department. We take all legal matters seriously and will handle your inquiry appropriately.
Please send all legal communications to: [email protected]
Note that this email address is exclusively for legal matters concerning Stellare. Inquiries related to player accounts, gambling disputes, or operator-specific legal issues will not receive a response from this address, as we are not the gambling operator.
DMCA and Copyright Takedowns
Stellare respects the intellectual property rights of others and expects our users and partners to do the same. If you believe that any content published on our website infringes upon your copyright or intellectual property rights, please notify us immediately in accordance with the Digital Millennium Copyright Act (DMCA) and other applicable copyright laws.
To submit a DMCA or copyright infringement notice, please provide us with the following information:
- A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
- Identification of the copyrighted work claimed to have been infringed.
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
- Your contact information, including your name, address, telephone number, and email address.
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
- A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Please send your DMCA and copyright takedown notices to: [email protected]
Responsible Gambling Resources
Stellare is deeply committed to promoting responsible gambling. While we cannot offer direct support for gambling addiction, we strongly encourage anyone struggling with gambling-related issues to seek professional help. There are numerous organizations dedicated to providing support, advice, and resources for individuals and families affected by problem gambling.
If you or someone you know needs assistance, please consider reaching out to one of the following independent organizations:
- Gamblers Anonymous
- National Council on Problem Gambling
- GamCare (UK-based)
- BeGambleAware.org (UK-based)
These organizations offer confidential help and guidance. Remember, gambling should always be a form of entertainment, not a source of financial stress or personal hardship. We encourage you to gamble responsibly and set limits.
Response Times
At Stellare, we work to respond to all legitimate inquiries promptly. Our team reviews incoming communications during standard business hours, Monday through Friday, excluding public holidays. While we aim to respond as quickly as possible, please allow up to 3-5 business days for a comprehensive reply, especially for complex inquiries.
We appreciate your patience and understanding. To help us process your request faster, please include all relevant details in your email and send it to the appropriate contact address as outlined in the sections above. Inquiries sent to the wrong department may experience delays as they are rerouted internally. Thank you for your cooperation and for being a part of the Stellare community.